Manager Deployment, CRS - ASPAC

Regional Office - ASPAC

  • Hong Kong
  • Permanent
  • Full-time
  • 1 month ago
Description:The OpportunityHyatt Hotels Corporation seeks an enthusiastic Manager of deployment located in ASPAC to join our Central Reservations group, where you’ll join a team of 40+ field professionals who love what they do. In this role, you will be collaborating closely with the broader Global Hotel Operational Services team, where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You’ll be part of a team that is passionate about diversity, equity, and inclusion, is committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues, and guests.Who We AreAt Hyatt, we believe in the power of belonging and cultivating a culture of care where our colleague’s become family. Since 1957, our colleagues and our guests have served as the heart of our business and made Hyatt one of the best hospitality brands in the world, with more than 1,500 hotel, all-inclusive, and wellness resort properties in 70 countries across six continents.We turn trips into journeys, encounters into experiences and jobs into careers. As we continue to grow—we never lose sight of what’s most important: People.Why Now?We are in a time of extraordinary transformation. Passion for personal travel combined with the explosive growth of global business has underpinned our growth for years. Hyatt is at the epicenter of the evolution of travel—and we are looking for passionate changemakers to be a part of our journey. At the heart of Hyatt is our shared belief that hospitality is more than just a job—it’s a career for people that care.How We Care for Our PeopleWellbeing is the ultimate realization of our purpose — we care for people so they can be their best. We believe this focus on our colleagues is the key to our success and we’ve earned a place on Fortune’s prestigious “100 Best Companies to Work For®” for the last nine years.We’re proud to offer exceptional corporate benefits which include:· Annual allotment of free hotel stays at Hyatt hotels globally· Flexible work schedule and location· Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center· A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption· Paid Time Off, Medical, Dental, Vision, 401K with company matchOur Commitment to Diversity, Equity, and InclusionOur success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.Who You AreAs our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with a close fun team, are results driven, and want a variety of opportunities to develop personally and professionally.The RoleThe Deployment Manager, ASPAC, is part of the Global CRS team and leads the deployment of Hyatt’s new Central Reservations system, SynXis, to our global portfolio of approximately 1300 hotels, eight managed contact centers, and three outsourced centers. This position will be responsible for supporting the creation of the approach, building the deployment team, and executing the multi-year deployment plan. In this role, you will work with internal and external partners across the globe, including our partners, corporate and regional teams, and local hotel teams, both managed and franchised, to successfully execute this project on time and within budget.As the Deployment Manager - ASPAC, the colleague will be responsible for supporting the implementation of platforms, utilizing the project lifecycle to manage large and small projects inclusive of testing-related activities.· Design, develop, and uphold a cohesive deployment strategy· Manage the creation and maintenance of all associated training material· Lead the recruitment and training of the deployment team· Manage resources and their day-to-day workloads by proactively identifying and resolving issues that would present a risk· Implement training and development plans for each team member· Grow and maintain relationships with GHOS Internal partners to ensure cross-functional alignment· Opportunities to participate in Hyatt’s Diversity & Inclusion activitiesQualifications:Experience Required:· A diverse Hotel Management Experience in Operations or call center (5+years)· Managing projects with multiple waves· In-depth knowledge of Hyatt’s core central reservation systems 5+ years· Developing training for a global audience 3+ yearsExperience Preferred:· College degree preferred or equivalent work experience with a major hotel company· Experience with Core Hyatt Systems, Opera, Reserve, SynXis, Envision, Prio, RMT, Colleague AdvantageThe position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Regional Office - ASPAC

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