Outlet Manager / Assistant Outlet Manager
Park Hotel International Limited
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
- Oversee daily operations of the café, bar lounge and banquet facilities, ensuring high standards of service, cleanliness and ambiance.
- Lead, supervise and motivate the team to deliver outstanding customer service, providing coaching and constructive feedback to enhance performance.
- Support staff development by delivering high-quality customer service training and fostering a culture of continuous improvement.
- Handle guest comments and complaints professionally, taking immediate corrective actions as needed.
- Monitor monthly sales performance and participate in cost management initiatives to maximize profitability across all outlets.
- Assist in tracking business performance, identifying opportunities for growth and improvement.
- Manage inventory levels and order supplies while implementing cost-control measures.
- Collaborate with the F&B Manager in planning and developing business strategies to boost sales and profitability.
- Follow up on banquet inquiries, quotes and assist in planning events to ensure seamless execution.
- Manage documentation, including duty rosters, attendance reports, sales data and other relevant records.
- Assist with various ad hoc projects as assigned.
- Less experience will be considered as Assistant Outlet Manager
- F.5 or above, Diploma in Hospitality and Catering or equivalent
- Minimum 7 years’ relevant experience in hospitality and F&B field, with at least 3 years at managerial level
- Good supervisory and people management abilities
- Excellent customer focus and proactive attitude
- Effective leadership and communication abilities
- Fluent in English and Mandarin (spoken and written)
- Business oriented with knowledge of market trends
- 8 Rest days per month
- Free Duty Meal
- Discretionary Bonus
- 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
- Medical Insurance (Outpatient & Hospitalization)
- F&B Staff Discount, Staff Rates on Overseas Accommodation
- On-the-job Training & Training Subsidy
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