Customer Service Officer - Office ($18-20K, 12-month contract)

• Respond promptly to incoming phone calls and emails from customers
• Diagnose customer issues and provide accurate information/resolutions
• Document all customer interactions and details in the CRM system
• Compose clear, concise, and personalized email responses
• Route emails to appropriate team members for further assistance as needed
• Demonstrate a strong customer-centric approach to ensure satisfaction
• Develop product and policy knowledge to provide accurate information
• Escalate complex issues to supervisors or subject matter experts

• 1-2 years of customer service or call center experience
• Excellent verbal and written communication skills in English, Cantonese and Mandarin
• Strong problem-solving and analytical skills
• Proficient in using CRM software and Microsoft Office
• Ability to work in a fast-paced, high-volume environment

• 5 days per week, Mon to Fri, Working hours: 09:00-18:00

KOS International