HR Analyst

Manulife

Hong Kong
Permanent
Full-time

18 days ago

We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.We’re here to make your job hunt easy. Get our newest jobs sent straight to your inbox! Click on the cloud in the top right corner of the page and sign up for job alerts.我們是一家業界領先的金融服務供應商，致力於幫助全球客戶及同事實現「輕鬆智選，精彩人生」。從環境計劃到社群投資，我們所有的業務活動都以價值觀為本。只有助力員工實現成長，組織才會取得矚目成就，因為只有當員工身心健康、受到尊重、獲得鍛煉與考驗時，員工和組織才能相互成就、實現共贏。立即瞭解您如何攜手製勝團隊發展您的職涯、發揮影響力並推動真正的變革。Working Arrangement
混合式職位描述
The opportunityThis role is primarily accountable for managing and resolving client service requests for Human Resources basic support to employees via a variety of channel (phone, email and online chat) as defined in the department training plan within the defined service standards. The role will service employees in Greater China.Responsibilities

Accurately handle routine client service requests at initial point of contact utilizing administrative systems
Take a proactive role in identifying and reporting areas of continuing client concern(trends)
Identify and escalate exceptions with recommendations to appropriate resource
Educate employees at every opportunity on rationale behind policies and Manulife’s HR self-service tools such as Workday
Responsible for participating in a strong collaborative team and building customer working relationships while providing excellent customer service
Keep current with company policies, procedures and maintaining processing knowledge
Expectation of measures around accuracy and service excellence are met
Liaise with other teams to resolve employee issues, if necessary

What motivates you?

You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

College graduate
Customer service focus and skills with the ability to build positive relationships between customer/company, and represent Manulife’s best interests.
Commitment to achieving high levels of service excellence and ability to work independently or within a team and with direction
Excellent communications skills (verbal and written) in English, Cantonese and Mandarin
Analytical and problem solving skills
Working knowledge of Customer Services policies, procedures and concepts
Organizational/prioritization skills to be able to work in a multitasking environment
Attention to detail
Bi-lingual (Cantonese and English) or Multi-Lingual (Cantonese, Mandarin and English)
Resourceful – able to source out information and have basic research skills

What can we offer you?

A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.
Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
Continuous innovation
We invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.About ManulifeManulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of September 30, 2020, we had $1.3 trillion (US$943 billion) in assets under management and administration, and in the previous 12 months we made $31.2 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email redacted, apply via Company website].

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