Manager, Credit Control (Job Ref: 202526-29)
- Tsim Sha Tsui, Hong Kong
- Permanent
- Full-time
- 5-day work week
- Group medical, dental, body check, group life, accidental & travel insurance coverage insurance coverage
- Competitive annual leave package
- Competitive pay and Discretionary bonus
- Staff purchase discount in AEON group
- Friendly working environment with dynamic and talented team members
- Learning and development opportunities
- Smart and casual attire (Monday to Friday)
- Convenient office located near Tsim Sha Tsui MTR station
- Handle authorization and fraud management team located in HK and offshore for issuing & acquiring business
- Develop and implement robust fraud management team strategies to protect business against financial loss and improve customer experience.
- Manage rules in risk management tools
- Collaborate with internal and external parties to investigate and resolve fraud cases effectively
- Conduct regular review on offshore team performance and provide coaching
- Provide strategic recommendations to management on fraud mitigation controls based on risk analysis and new fraud trend
- Review and implement optimal authorization rules to improve approval rates and prevent unauthorized transactions
- Ensure compliance with regulatory, card scheme requirements and internal policies related to authorization and fraud management
- Perform user acceptance test for system enhancement related to card scheme release & mandate
- Provide regular reporting on authorization performance and fraud trend, share insights and recommendations to senior management
- Assist in ad-hoc tasks as assigned
- University Graduate in Business Administration, Banking, Finance or related discipline
- Minimum 8 years of solid experience in card authorization/ fraud operations/ fraud risks/ investigations or relevant disciplines.
- Solid experience in overseeing a robust fraud and authorization operations team and implement controls that manage fraud risk.
- With domain knowledge in merchant acquiring / card authorization /card fraud handling. Knowledge of credit card dispute rules and regulations will be an advantage.
- Proficient in both written and spoken English and Chinese (Cantonese and Mandarin).
- Immediate availability is preferred.
All personal data collected will be kept confidential, and will be used for recruitment purpose only.
It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.
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