Position SummaryThe LSEG Customer Connect Account Director will be based in our Hong Kong office and will build and lead an experienced team of Account Managers in forging deep customer relationships to drive growth and retention by collaborating with internal partners to deliver exceptional service and a valuable solution. This leader will help to drive a sustainable pipeline of opportunities to improve customer satisfaction and achieve revenue growth aligned to our Customer Connect channel.Role ResponsibilitiesBe responsible for two teams within our Customer Connect channel in North Asia – our Growth Account Manager team and a new Emerging Hub team that the Director will support in establishing.The focus of the Growth team will be to develop deep trusted advisor relationships whereas the Emerging Hub team will drive a high velocity, high volume approach to support our large customer community.Develop and complete business strategies including sales campaigns, budget responsibilities, staffing, forecasting, to achieve sales, retention & revenue targets.Lead all aspects of all commercial activities for the portfolio of accounts, leading the end-to-end customer relationship.Coach, support and grow the success of the team, through implementing the principles and operating model of the LSEG Sales MethodologyCoach, build and embed a long-term trusted advisor relationships between Account Managers and their accounts.Lead by example and get involved in customer related activities – solving and supporting customers with their requirements.Drive growth by thinking strategically about how to grow our business in your market.Maintain solid understanding of Refinitiv propositions to initiate client conversations and raise interest.Drive efficiency in account administration especially for lower value and lower growth potential accounts.Build a highly efficient and velocity driven sales and account coverage model for our Emerging hub team.Develop a strong internal network and work collaboratively across a matrix organisation.Lead strategic planning for the territory and provide mentorship to sales leadership / staff on account strategies and tactics.Implement metrics to measure portfolio and team performance.Hiring, onboarding and training of new Account Managers to achieve targets.Qualifications and Experience RequiredStrong leadership, sales, and customer engagement track record.Deep valued customer and market relationships.Strong financial market knowledge and relevant territory experience.Demonstrate deep understanding of the customer decision making process, customer priorities and needs.Experience to operate within a matrix environment, collaborate across multiple departments / organizations and influence at all levels.Proven ability to deliver results across a range of key sales, retention and revenue metrics.Demonstrate experience and credibility to coach, train, support and enable a team of experienced market facing professionals.Excellent leadership skills with proven track record of attainment of company goals in a fast-paced changing environmentHigh level of financial competenceLSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
