customer service specialist - employee benefits
- Hong Kong
- Permanent
- Full-time
...The Role:You'll be the first point of contact for our clients, handling their inquiries and resolving issues related to their employee benefits. Your day-to-day will involve managing a high volume of inbound calls and emails, providing clear and accurate information, and addressing any complaints with a professional and calm demeanor.What You'll Do:
- Handle inbound calls and emails from clients, providing excellent customer service.
- Resolve complaints and complex issues efficiently and effectively.
- Provide accurate information on various employee benefits, including health, dental, and life insurance plans.
- Maintain detailed and accurate records of all customer interactions.
- Collaborate with internal teams to ensure a seamless and positive experience for our clients.
- Proven experience in a customer service role, ideally within the insurance, healthcare, or employee benefits sector.
- Strong knowledge of employee benefits and healthcare plans.
- Excellent communication skills, both written and verbal, with the ability to explain complex information clearly.
- A patient and empathetic approach to problem-solving.
- The ability to manage a high-volume workload and multitask effectively.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.