Business Operation Manager/Sr. Business Operatoins Manager (China Market Focus)

ExcelNet

  • Hong Kong
  • $50,000-60,000 per month
  • Permanent
  • Full-time
  • 9 days ago
Job DescriptionAbout UsExcelNet Total HR Solutions is a leading outsourcing company based in Hong Kong, providing tailored solutions to a diverse range of clients across various industries. In recent years, we have seen significant growth in our client base from Mainland China, and we are committed to delivering exceptional service to meet their unique needs. With a focus on innovation and efficiency, we strive to build long-term partnerships with our clients and help them achieve their business goals.Job DescriptionWe are seeking a highly experienced Business Operation Manager / Senior Business Operations Manager to lead and optimize our business operations with a focus on Mainland China clients. The successful candidate will play a critical role in ensuring seamless service delivery, improving operational efficiency, and driving growth in this key market.Key Responsibilities:
  • 1. Develop and implement business strategies tailored to the needs of Mainland China clients to improve service quality and drive growth.
  • 2. Manage day-to-day operations with a focus on cross-border client engagements, ensuring smooth communication and coordination between teams.
  • 3. Lead process improvement initiatives to optimize operational workflows and reduce costs, leveraging knowledge of Mainland China’s business environment.
  • 4. Establish key performance indicators (KPIs) and regularly monitor departmental performance to ensure alignment with client expectations and business goals.
  • 5. Manage budgets, forecasting, and allocate resources effectively to support client projects and strategic objectives.
  • 6. Assess and manage risks to the company’s operations, including developing contingency plans for cross-border challenges.
  • 7. Act as the primary point of contact for Mainland China clients, building strong relationships and ensuring their needs are met.
  • 8. Report to senior management on operational progress, providing insights and recommendations for improvement.
Requirements
  • 1. Bachelor's degree (or equivalent) in operations management, business administration, or a related field. A master’s degree in a relevant field will be advantageous.
  • 2. 8+ years of operations management experience, with at least 5 years focused on the Mainland China market. Proven track record of managing cross-border operations is highly preferred.
  • 3. In-depth knowledge of organizational effectiveness and operations management, particularly in the context of Mainland China’s business landscape.
  • 4. Hands-on experience with budget development and oversight.
  • 5. Strong understanding of Mainland China’s regulatory environment and business practices.
  • 6. Outstanding communication, interpersonal, and leadership skills, with the ability to manage diverse teams and build relationships with clients.
  • 7. Fluency in Mandarin and Cantonese is essential, with the ability to communicate effectively with stakeholders in Mainland China and Hong Kong.
  • 8. Excellent organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
Note : This position requires unique expertise and experience in Mainland China’s business environment, which is critical to the company’s success in serving our growing client base in the region. The ideal candidate must possess:– In-depth knowledge of Mainland China’s market dynamics, regulatory landscapeAttractive remuneration package will be offer to the right candidate.All information will be treated in confidential and in compliance with the privacy ordinance.

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