Service Supervisor (Helpdesk /Deskside)

Automated Systems (H.K.) Limited

Quarry Bay, Hong Kong
Permanent
Full-time

9 days ago

Automated Systems (H.K.) Limited (ASL) has a distinguished and proud reputation of more than 40 years of successful business in Hong Kong and surrounding regions with our customers, partners and vendors.We have subsidiaries and associates in a number of locations, including Hong Kong, mainland China, Taiwan, Macau, Thailand, Singapore, Malaysia, Europe and the United States.Since our founding in 1973 and our subsequent public listing on the Stock Exchange of Hong Kong Limited in 1997 under the name of Automated Systems Holdings Limited (“The ASL Group”) (HKEx stock code: 771), we are well recognized as a leading global IT solutions and services provider for organizations of all sizes and across all industries.The ASL Group’s ultimate controlling shareholder is Beijing Teamsun Technology Co. Ltd. (“Teamsun”) whose shares are listed on the Shanghai Stock Exchange (Stock Code: 600410). The Group is a member of the Teamsun Group which recorded turnover with over RMB 5.0 billion and has over 5,000 employees.With over 2,000 regional employees and an extensive network of leading global partners with whom we have invested heavily over many years, we are able to offer customers a wide range of innovative solutions and services tailored to their specific business needs.For details, please visit to our company web site at http://www.asl.com.hk/Job Responsibilities:

Provide IT deskside /helpdesk to customer through various channels
Lead a team to deliver IT support service to customer
Perform operation support including data backup, data center management, IT facilities administration, installation and configuration of network, server, desktop PC, printer and peripherals
Maintain hardware and software inventory, prepare inventory reports as required
Assign work tasks to team members for follow up
Provide service report and update service performance to management regularly
Handle ad-hoc assignments / projects as required

Job Requirements:

Higher Diploma or above in Information Technology or related discipline
3 years experience in helpdesk/ Deskside with senior/ supervisor role
Excellent logical thinking, problem-solving and account management skills
Good attention to details, communication, interpersonal, organization and administrative skills
Excellent and effective communication skills in both English and Chinese

Working Location

Tin Hau/ Shek Mun/ Chek Lap Kok

We offer 5-day week, excellent career opportunities, remuneration and benefits to the right candidates. If you have the desire for an exciting and rewarding career, please send us your resume, stating your notice period, present and expected salary to Human Resources Department by clicking "Apply Now".To learn us more, please visit our website: www.asl.com.hkWe are an equal opportunity employer. All applications will be treated in strict confidence. We regret that only shortlisted candidates will be notified. All personal data will be destroyed within six months after the selection process.

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