Technical Services Manager (Wintel, Virtualization, SFTP) (Bank)

• Plan, direct, coordinate, and control the delivery of Virtual Machine and Wintel infrastructure system-related services.
• Ensure IT infrastructure-related projects are delivered on time, with accurate and proper controls according to bank standard procedures.
• Assist in the preparation of the team budget.
• Monitor Wintel and Virtual Machine infrastructure performance and develop recommendations for corrections or improvements.
• Propose Wintel and Virtual Machine infrastructure standards and utilities for adoption.
• Manage and perform Wintel, Virtual Machine, and SFTP infrastructure administration functions.
• Participate in Wintel, Virtual Machine, and SFTP infrastructure system configuration design reviews.
• Assist in problem-solving related to Wintel, Virtual Machine, and SFTP infrastructure systems.
• Develop relevant staff with the appropriate skills and levels.
• Comply with all applicable regulations, rules, codes, guidelines, and standards set by regulators and the Bank.
• Adhere to all established risk control guidelines, procedures, and measures.
• Perform any other duties as directed by the supervisor.

• University graduate in Computer Science or equivalent.
• A minimum of 5 years of working experience in IT, specifically in Wintel server/infrastructure management.
• Solid experience in virtualization infrastructure such as VMWare, Sangfor, and Nutanix.
• Strong experience in Wintel-based infrastructure including SFTP, File and Print, PKI, RemoteApp, Rightfax, and Control-M.
• Sound knowledge of authentication solutions like Fortinet and Cyberark.
• Good understanding of cloud-based technologies such as Amazon S3, Microsoft Azure, and O365.
• Familiarity with various infrastructure components, including VMWare, Linux, Unix, Network, and Firewall.
• Excellent communication and interpersonal skills, including teamwork, facilitation, and negotiation.
• Proficient in both spoken and written English and Chinese.
• Candidates with more extensive IT experience will be considered for the Technical Services Manager position.
• Demonstrate strong planning and organizing skills to identify tasks, prioritize, and manage resources effectively.
• Possess effective management skills to enhance team quality, efficiency, and productivity.
• Exhibit strong problem-solving abilities to identify root causes and generate creative solutions.
• Show technical proficiency in responsible areas and apply knowledge to troubleshoot problems.
• Express ideas clearly and concisely, both orally and in writing, and actively listen to others.
• Apply effective communication skills to persuade and facilitate win-win situations.
• Demonstrate professionalism through necessary knowledge, qualifications, and adherence to codes of conduct.

Classy Wheeler