Supervisor/ Assistant Supervisor - CS
- Kowloon Bay, Hong Kong
- Permanent
- Full-time
Posting Date: 2025-08-25Bureau Veritas Hong Kong LimitedAbout Bureau Veritas Bureau Veritas is a global leader in testing, inspection and certification services. Founded in 1828, the group has more than 75,000 employees in around 1,500 offices and laboratories all across the world. Bureau Veritas helps its clients to improve their performances by offering innovative services and solutions in order to ensure that their products, infrastructure and processes meet standards and regulations in terms of quality, health and safety, environment protection and social responsibility. Website:Bureau Veritas’ Consumer Products Services division is a leading global quality assurance provider for the global consumer product and retail markets. It offers an array of specialized services including testing, inspections, certification, audits and engineering services for a wide range of consumer products. These products include soft goods; electrical and electronic products; smartworld products and services including wireless and mobile devices; automotive equipment; hard goods; toys and juvenile products; premiums; food products as well as health, beauty, cosmetics, and household products. Website:To cope with our continuous development, we cordially invite you to join as one of our professional associatesSupervisor/ Assistant Supervisor - CSResponsibilities:
- Serve key or sensitive clients
- Resolve complex complaints and satisfy customers' needs by providing efficient feedback and the best solutions
- Assist Manager in risk assessment for potential problems which may have negative customer impact
- Monitor and maintain CS service delivery and quality, ensure the team works efficiently
- Handle escalation cases from CS teammates or internal departments
- Conduct CS training and identify training and refreshment training needs
- Conduct the market intelligence analysis
- Attend vendor meetings and support for assigned test programs
- Establish effective communication channel for CS team and other functional departments
- Analyze the turnaround time in doing the performance assessment for correction and improvement (key account)
- Get readiness to answer all ad-hoc customer enquiries and complaints (key account)
- Work closely with KAM in providing quick respond and feedback to key customers (key account)
- Physical works involving in manual handling and/or lifting and moving samples may be required as assigned by Manager
- Diploma or above in any discipline
- Minimum 5 years of customer services experience, commercial testing laboratory, manufacturing,
- trading, buying office or merchandising field, of which 1-2 years at supervisory level
- With knowledge on the key account customer profiles is advantage
- Good command in English, Mandarin& Cantonese.
- Strong communication, organizational and presentation skills
- Patient and detail-minded
- Hand-on skills in MS Word & Excel as well as other computer applications
- Less experience is considered as Assistant Supervisor
- 5 day work
- Overtime Payment
- Public Holiday, Annual Leave, Marriage Leave, Maternity Leave & Paternity Leave
- Double Pay, Performance Bonus
- Life & Medical Insurance Benefits
- Mandatory Provident Fund Contribution
- Education & Training Subsidies
- Excellent Training & Career Advancement Opportunities
1/F, Pacific Trade Centre
2 Kai Hing Road
Kowloon Bay, KowloonPersonal data collected will be used for recruitment purposes only.
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