Being One of UsPeople are at the heart of who we are, how we think & how we act!Inchcape Motor Services Limited is a wholly-owned subsidiary of Inchcape plc. We provide ultimate shared service support to other leading automotive firms within the group in Hong Kong.Our team is comprised of highly engaged individuals who share the same vision of continuously driving the group to becoming the most customer centric automotive retail group.To cope with the continuous growth and development of the business, we are now inviting high calibre talents to apply for the following position:Officer – Customer CareLocation: Kowloon BayJob Details: Hybrid – Full TimeWork with collaborative colleagues who support and celebrate your success. Belong to a highly diverse and open business that respects and values your opinions and ideas. Be part of a close team that gives you the confidence to take on new challenges and inspires you to achieve great results.What you'll doMake outbound call for Service Reminder and invite customers come back for regular maintenanceIdentify customer’s needs and proactively offer relevant services/products (e.g., Motor Insurance) and/or refer to respective unit for further handlingHandle customers' enquiries from telephone or other channels on vehicle servicing or related issuesMaintain customers’ loyalty through telephone contactWork with internal departments to reply customers’ enquiriesMonday to Saturday, 9am to 6pm, 5-day work weekWork from Home arrangement after completion of probationAbout youTo be successful in this role you will be:Minimum 1 years of telesales experience in call center operationsHKCEE / DSE or aboveProfessional qualification with IIQAS Paper 1 to 2Fluency in spoken Cantonese, Mandarin and EnglishProficient in PC software applications including MS Word, Excel and Chinese Word ProcessingGood telephone mannerProactive with good problem solving and customer service skillsWe offer youDouble PayDiscretionary BonusMedical benefit including dependentsStart your journeyIf you’re excited about this role but don’t meet every requirement, we still encourage you to apply. You might be the perfect fit we’re looking for. Join our team and become part of a leading global automotive company that is transforming tomorrow, together.Opportunity for everyoneInchcape actively encourages applicants from all identities, backgrounds, and experiences, helping ensure our workforce is representative of the global communities we operate in. Click here to learn more about our commitment to Inclusion and Diversity.About usInchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future.Our diverse global team of over 17,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more visit www.inchcape.com.Inchcape Greater China is the sole distributor in Hong Kong and Macao for several renowned global motor vehicle brands including Toyota, Lexus, Land Rover, Jaguar, ORA, Maxus and Hino in Hong Kong and Macao.Inchcape Greater China carries a comprehensive spectrum of vehicles including passenger vehicles and commercial vehicles, trucks, light goods vehicles, heavy goods vehicles, Hiaces, mass transportation tools, such as taxis and coasters, serving different sectors as well as millions of passengers and commercial customers and connected to the life of every citizen.Learn more about Inchcape Greater China click Inchcape Greater China| LinkedInAdditional information requestSelected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, or disability.Create a brighter future, togetherAre you looking to accelerate your professional development, build a brilliant career, and thrive in a highly supportive team? At Inchcape, we’re pursuing an ambitious strategy to evolve our global business and lead our industry’s transformation.Inchcape is the leading global automotive distributor operating in 39 markets. We partner with some of the biggest brands in the business.
