Shangri-La Group - Hong Kong RegionRenowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.We are looking for an Assistant Banquet Operations Manager based at Kerry Hotel Hong Kong!As an Assistant Banquet Operations Manager, we rely on you to:
Monitor and ensure smooth operations of sections
Ensure consistency in quality of food / beverage / service / cleanliness of sections
Constantly obtain customer feedback to ensure satisfaction
Proper and tactful handling of guest complaints
Ensure effective communication within sections and other divisions
Attend F&B divisional and departmental meetings as required
Ensure that all materials, equipment and machinery are properly used and regularly cleaned
Supervise banquet operations and assist in departmental training
We are looking for someone who has:
Minimum of 4 years work experience in Banquet Operations at prestigious hotels or organization
Sound knowledge of food and beverages and strong sense of market trends
Have Integrity, is trustworthy, dependable, responsible and accountable
Have a keen eye for detail and seek for improvements
Excellent command of English, Cantonese and Mandarin
