Retail Operations Manager
- Hong Kong
- Permanent
- Full-time
- Manage all aspects of Operations and front-line staffs management
- Participate in new retail BU operations procedure and control set up
- Lead, develop and manage operations team to achieve company targets sales, pillar planning, service standards, and other regular and ad-hoc objectives
- Drive operational excellence and deploy best practices across all operation aspects to meet or exceed business targets as well as customer satisfaction
- Drive operations manpower planning, coach and energize a large team of front-line staff to provide excellent service and maximize business results; and to build good platforms for their career advancement and development
- Drive all-rounded business development plan from product assortment, pricing, promotion, inventory and warehouse management and retail operation
- Oversee sales and operational planning process, and monitor implementation
- Formulate proper sales strategies and drive sales
- Minimize operating costs and optimize the operating resources through effective process management
- Work collaborate with internal departments and contribute to the effective implementation of sales activities, business promotion initiatives and merchandising plans at shop level
- Analyze store daily performance with insights to be proposed for short/long term initiatives
- Degree holder or above
- At least 8 years relevant experience in which 5 years at operation management level in retail; with experience in managing beauty and cosmetics store will be an advantage
- Strong leadership, problem solving and decision-making skills
- Energetic and outgoing personality
- Be strategic, passion in work, creative and details mindset
- Excellent interpersonal skills
- Team player, self-motivated, independent and able to perform multitasks under pressure
- Good planning skill organized with strong numerical sense and business acumen
- Good command of written and spoken English and Chinese, fluent in Mandarin is a plus
- Base in store and work on shift hours
- Candidate with less experience will consider as Assistant Operations Manager