Responsibility:Provide 1st support, handles and process all in-coming service calls and email enquiry from user follows published guidelineHandle general enquiries on usage of Cloud an corporate systems (i.e. Digital Service, Cloud, email, intranet and internet services)Escalate unsolved service calls to appropriate resolution parties and keep track on all outstanding tickets for further follow-upCo-ordinates with vendor in problem fixingPerform monitoring on data center networks and systemsPrepare daily / weekly and monthly statistics reportRequirements:Secondary / Matriculation major in Information & Communications Technology; Computer Science or related disciplinesFresh Graduates are welcome to apply or minimum 2 years practical experience in telecom network working in NOCSolid and hand on experience in operating system in Microsoft systemSelf-motivated and able to work independentlyHolder of CCNA is referableGood command of written and spoken English and average in MandarinShift duty is requiredWe offer competitive salary package and career development opportunity. Interested parties, please quote our reference number and apply with full resume, present and expected salary, by clicking “APPLY NOW”.We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant post within HGC Global Communications Limited. Personal data provided by job applicants will be used strictly according to our Personal Information Collection Statement, a copy of which will be available upon written request. Information of unsuccessful candidates will be destroyed within six months.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.