Customer Service Representative - Reputable Logistic Company
- Kowloon, Hong Kong
- Permanent
- Full-time
- Respond to customer inquiries via phone, email, and chat in both Mandarin and English.
- Assist with order processing, tracking, and resolution of shipping issues.
- Collaborate with internal teams to ensure timely and accurate delivery of services.
- Maintain high standards of customer satisfaction and service quality.
- Participate in Saturday rotation to support weekend operations.
- Higher diploma or equivalent; a degree in a related field is a plus.
- Excellent command of both written and spoken Mandarin and English.
- Proven experience in customer service, preferably in logistics or e-commerce.
- Strong problem-solving skills and ability to handle customer complaints effectively.
- Excellent communication skills and a customer-oriented mindset.
- Ability to work in a fast-paced environment and manage multiple tasks.