監控中心操作員 Call Centre Operator (警鐘監察中心)
SECOM Security Hong Kong Limited
- Kowloon, Hong Kong
- $18,000-22,000 per month
- Permanent
- Full-time
Posting Date: 2025-08-22SECOM Security Hong Kong LimitedSECOM was established in 1962 and is recognized as Japan’s first security services provider. SECOM is currently active in 17 countries and territories. Our Company has joined SECOM Group since February 5, 2021.SECOM Security Hong Kong Limited is committed to continuing to provide reliable, quality service and innovative products to all its customers responding to their needs and the constantly changing environment.SECOM Security Hong Kong Limited (formerly known as ADT Alarm Monitoring Hong Kong Limited) is recognized of its profession by receiving the Gold Award in “Prevention of False Alarm Awards” from Hong Kong Police Force Crime Prevention Bureau 12 years in a row.監控中心操作員 Call Centre Operator (警鐘監察中心)工作職務:
- 處理監控警報信息
- 接聽客戶電話、 處理客戶查詢及跟進客戶之要求
- 準確地記錄有關資料及一般部門文職工作
- 分日班、夜班 、公眾假日需輪班工作、每月基本值班日18天
- 中五或以上程度
- 擁一年以上工作經驗為佳
- 具基本中、英文電腦知識、 包括英文打字、Word 及 Excel等、懂中文打字為佳
- 操流利廣東話、一般英語及普通話應對
- 持有 "保安人員許可證"及QAS証書 或有電話客戶服務經驗者優先考慮
- 守時、 自律 、有責任心 、工作勤奮、團隊精神、學習能力、解決問題的能力 、能有效率及準確地完成指定工作
- 車資及值班津貼、加班費、表現獎金
- 在職專業培訓、有薪假期、醫療福利
- 交通便利 鄰近港鐵
- 每月工資可高達$20,000或以上
- Process monitoring alarm information
- Answer customer calls, handle inquiries and follow up customer requests
- Accurately record relevant information and handle administrative and clerical work
- Day or overnight shifts and need to work public holidays, basic on duty day is 18 days a month
- Secondary Education Form 5 or above
- More than one year of work experience is preferred
- Basic computer knowledge in Chinese and English, including English typing, Word & Excel. Knowledge of Chinese typing is preferred
- Speak fluent Cantonese, general conversation in English and Mandarin
- Holder of "Security Personnel Permit" and QAS certificate or telephone customer service experience is preferred
- Punctuality, self-discipline and responsibility, hard work, team spirit, learning ability, problem-solving ability, able to complete assigned tasks efficiently and accurately
- Transportation & Duty allowance, OT pay, Performance bonus
- On-job training, Annual/Casual/Birthday Leave, Medical benefits
- Convenient transportation, close to the MTR
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