Associate Relationship Manager

American Express

  • Hong Kong
  • Permanent
  • Full-time
  • 2 days ago
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.Responsibilities
  • Service Card Member travel requests from beginning to end, displaying strong ownership and accountability while ensuring seamless delivery
  • Strategically recommend personalized products and services tailored to the Members’ needs
  • Build relationships with the Card Members while delivering outstanding customer service through every interaction
  • Navigate multiple tools and effectively communicate through all customer channels
  • Achieve accuracy with detailed and meticulous documentation
  • Stay current with professional level knowledge of the Centurion products, benefits, and current offerings
  • Maintain awareness of industry trends and their impacts to the Travel space
  • Consistently collaborate with Centurion Relationship Manager to gain deep understanding of assigned portfolios' profile, preferences, history, and expectations
Preferred Qualifications
  • Minimum 3 years' relevant working experience in the travel industry
  • Fluency in English, Cantonese, and Mandarin
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express