Duty Manager

Royal Pacific Hotel 皇家太平洋酒店

Hong Kong
Permanent
Full-time

15 days ago

Positioned in an enviable harbourside location, Royal Pacific Hotel enjoys easy access to Hong Kong’s business and retail hubs. With views of Victoria Harbour, the hotel delivers convenience, comfort and connectivity to the best places to visit in Hong Kong. In addition to the Hotel’s perfect location being right on Canton Road, the fashionable address, the hotel is atop the China Ferry Terminal while the High Speed Rail, MTR station, Western Kowloon District and the iconic Star Ferry, which brings you to Hong Kong Convention and Exhibition Centre in 18 minutes, are within walking distance.For more information, please visit us at: www.royalpacific.com.hkResponsibilities

Represent the management in handling all guest inquiries, dealing with VIP guests, ensuring service excellence, and extensive involvement in the Hotel Guest Loyalty program;
Act as coordinator and provide instructions to staff members at different departmental levels to ensure prompt and adequate service;
Handle emergency cases in accordance with hotel groups policies and procedures, such as ensuring the safety and security of all hotel guests and staff members;
Assist the Director of Front Office in the management of the front office operations and ensuring the smooth running of reception and the guest service counter

Requirements

Diploma or above in Hotel / Hospitality Management or a related discipline
Minimum of 5 years of guest service experience at the front desk at a supervisory level
Able to work under pressure and take up ad hoc projects when necessary
Excellent quality-oriented customer service skills
Mature and independent with good leadership, customer-oriented and inter-personal skills
Excellent communication skills and fluency in both oral and written English, Chinese and Mandarin
Knowledge of the Opera is a must

Competitive remuneration package and career advancement opportunities will be offered to the right candidates. Interested parties should apply with full resume, expected salary and contact details to: Human Resources Office, 8/F, The Royal Pacific Hotel & Towers, China Hong Kong City, Canton Road, Kowloon, Hong Kong or Whatsapp to 6280 6279 or via email: [email redacted, apply via Company website]Please read our Personal Information Collection Statement at https://www.sino-hotels.com/en/job-opportunities/personal-information-collection-statement before submitting your application. Equal opportunities are extended to all candidates and the information provided will be treated in strict confidence and used for recruitment purposes only.

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