IT Support / Helpdesk Officer

• Provide technical support to end-users regarding products, subsystems and on IT infrastructure
• Install, configure and support IT equipment, including desktop/ laptop computers, printers and various hand held mobile devices
• Diagnose, analyse and provide solutions to users who experiences technical problems through email, network, applications and VPN etc.
• Maintain and provide support to the IT system to ensure smooth operations
• Perform backup monitoring and recovering Active Directory user accounts and mailbox maintenance
• Maintain IT inventory record, document housekeeping (software licenses, quotations, invoices, etc.)
• Perform quarterly IT system security review
• Co-ordinate with auditors for annual audit
• Track and resolve requests in ticketing system, and document the resolutions according to the company standard

• University degree in Computer Science, IT or other related discipline Certified with ITIL Foundation v3 is highly preferred
• Solid knowledge in Windows 10, MAC OSx and other client operating systems
• More than 1 years of experience on end user computing support
• Expertise of system configuration options, network connectivity, memory management and port structure
• Proven expertise in supporting Wi-Fi / network switch and router / AV / Video Conferencing Knowledge in Windows AD, DNS, TCP/IP, FTP, POP3, SMTP and SNMP
• Excellent communication skills and customer focused
• Respond support calls in a timely manner
• Self-motivated, pro-active and quick learning
• Good command of both written and spoken English and Chinese

Classy Wheeler