Assistant Chief Concierge

• Possess a high degree of familiarity in connection with hotel services and facilities, tours, transportation and restaurant recommendations
• Experienced in leading the concierge team in delivering exceptional concierge services, bell services, airport services and driveway services.
• Handle any guest problems or complaints in an understanding and hospitable manner.
• Ensure they are resolved and followed through.
• Provide detailed and accurate information to guests and other departments on a wide variety of services and facilities both within and outside the establishment
• Be responsive to associates needs and problems; be firm, fair and consistent in dealing with challenges.
• Continuously strive for new thoughts and ideas to improve and strengthen the Concierge team, up-date standard operating procedures and implement them.
• At all times strive to represent Rosewood Hong Kong in most professional, courteous and efficient manner.

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 4-5 years’ relevant working experience in a sizeable luxury hotel, with at least 2 years in similar capacity
• Proficiency in English, Putonghua and Cantonese is essential
• Proven managerial abilities in people management, strategic planning and problem solving
• High standards of professional manner with exceptional communication, presentation, interpersonal and problem solving skills

Carlyle & Co.