Assistant Chief Concierge

Hong Kong
Permanent
Full-time

30 days ago

General InformationPress space or enter keys to toggle section visibilityCountry/RegionHong Kong SARProvince/CityHong Kong SARLocationRosewood Hong KongDepartmentRooms - Front OfficeJob TypeFull-time PermanentJob DescriptionPress space or enter keys to toggle section visibilityRosewood Hong Kong celebrates a culture in which Rosewood Associates are inspired to look at life a little differently, through a lens of limitless possibilities. We aim to create an innovative culture of intimate and casual, yet refined, hospitality, empowering Rosewood Associates to create indelible memories for themselves, for one other and for our guests.The vertical estate on the majestic harbour, Rosewood Hong Kong is seeking intuitive, engaging and impassioned Associates to embark on a Rosewood Journey with us.Essential duties and responsibilities

Ensure the delivery of brand promise and provides exceptional guest service at all times
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Establish a rapport with guests maintaining good customer relationships
Assist Manor Club Manager in supervision of staffing levels to ensure that guest service, operational needs and financial objectives are met
Participate in the management of department's controllable expenses to achieve or exceed budgeted goals
Understand and manage the flow of service during Breakfast, Afternoon Tea and Evening Cocktail service periods and flex role as and when required

Requirements

Minimum 5 years' relevant working experience in Executive Lounge or Food & Beverage field, with at least 2 years in a similar capacity
Proven managerial abilities in people management, strategic planning, and decision making
Possess strong interpersonal and problem-solving abilities
Strong sense in business acumen and food & beverage market trends
High standards of professional manner with exceptional communication and presentation skills

About UsPress space or enter keys to toggle section visibilityA culmination of the group's differentiated approach to luxury hospitality, Rosewood Hong Kong is the newest global icon for Rosewood Hotels & Resorts®. At the epicentre of the Victoria Dockside arts and cultural district, Rosewood Hong Kong features 322 rooms and 91 suites in Rosewood's high-residential style, including 18 specialty suites and 186 Rosewood Residences, designed to accommodate longer stays. A new centre of gravity on the Tsim Sha Tsui waterfront, Rosewood Hong Kong's numerous bars and restaurants will create a vibrant gastronomic hub, showcasing unique concepts which convey Rosewood's signature, innovative approach to intimate, casual and lively dining. The first urban outpost of Asaya will feature integrative wellness, fitness and spa facilities, debuting a unique gastronomic concept that emphasises wellbeing at its core.

Rosewood Hotel Group

Apply Now