Information Technology Manager, Information Technology Services Office (TWC/25/147/ITSO/ITM)

Tung Wah College

  • Ho Man Tin, Hong Kong
  • Permanent
  • Full-time
  • 8 days ago
Established by Tung Wah Group of Hospitals (“TWGHs”) in 2010, Tung Wah College (TWC) is a self-financing degree-granting institution registered under the Post Secondary Colleges Ordinance (Cap.320). Following the educational ideals of TWGHs and leveraging on its renowned strengths and expertise, TWC aims to provide high quality tertiary education to nurture competent, socially responsible and caring professionals for the benefits of society.With the staunch support of TWGHs, TWC has been developing rapidly and built up a niche in healthcare education. It is the first self-financing tertiary institution offering five professionally accredited degrees to train nurses and allied health professionals such as medical laboratory technologists, occupational therapists and radiation therapists. Besides, the College is also the first institution registered under Cap. 320 offering early childhood education degree and higher diploma programmes to train qualified kindergarten teachers and childcare professionals.Currently, TWC has 4 schools (namely School of Arts and Humanities, School of Management, School of Medical and Health Sciences, and School of Nursing) running a total of 19 degree, sub-degree and diploma programmes in several disciplines. It has a student population of over 4,000 in 2024/2025.Being a young and vibrant institution, TWC aspires to become a leading private university in the long term. It is planning to launch a number of new programmes, strengthen teaching and learning facilities and quality, and enhance research capability etc. in coming years. To cope with its continuous development, we are now inviting highly qualified candidates to fill the following post:DutiesThe appointee will be required but not limited to: * assist the Team Lead in advising, setting up, coordinating, and managing all activities related to user services and training, laboratory and classroom development and support, IT helpdesk, e-learning, and other related activities;
  • assist in formulating, reviewing, and implementing policies, regulations, guidelines, and plans for IT/AV services for the College;
  • use independent judgment to assess policy, regulation, and technology changes on IT/AV and educational services, providing innovative solutions to problems;
  • manage, coordinate, and execute IT/AV and other projects within the College;
  • manage all learning and teaching systems, such as the e-learning system and College computer management;
  • work closely with end users and provide professional technical advice;
  • provide IT/AV support for all College activities, both on and off-campus;
  • travel between multiple campuses and work irregular hours, including Saturdays, Sundays, and public holidays, when necessary; and
  • carry out any additional duties as assigned by the Head or their delegates.
RequirementsApplicants should: * possess a Master’s degree or Bachelor’s degree in Computer Science, Information Technology, or a related field;
  • have at least 8 years of relevant work experience, with at least 3 years in a supervisory or management position overseeing technical staff;
  • have solid experience in IT services management, as well as project management in teaching facilities development and maintenance;
  • have substantial experience in the development and management of computer laboratories and teaching facilities;
  • be competent in large-scale computer deployment, updating, and management;
  • have experience in the administration of Blackboard Learn or another Learning Management System;
  • handle, monitor, and maintain the ticket management system;
  • ideally be familiar with professional audio-visual equipment and control systems, particularly in educational settings;
  • preferably hold certifications in PMP, PRINCE2, or ITIL;
  • have a strong sense of ownership and a service-oriented mindset;
  • have strong problem-solving and analytical skills;
  • have good interpersonal, communication, writing, and presentation skills; and
  • be proactive, self-motivated, and able to work independently and collaboratively under pressure.
Salary will be competitive and commensurate with qualifications and experience.To apply, please submit your application letter, resume and a completed application form (available at http://www.twc.edu.hk/en/Administration_Units/hro/career/application_guideline) by mail to the Human Resources Office, Tung Wah College, 90A Shantung Street, Mongkok, Kowloon or email to [email redacted, apply via Company website]. Please quote the reference number of the post in the application letter and on the envelope. The College reserves the right to fill or not to fill the post. Applicants who are not contacted by the College 6 months after the application deadline may consider their applications unsuccessful. For enquiries, please contact 9172-8618.Application Deadline: 18 September 2025 (Thursday)All information and personal data collected will be used solely for recruitment related purposes. For more information about the College, please visit our website: http://www.twc.edu.hk.WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

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