Guest Service Agent / Senior Guest Service Agent

Dorsett Kai Tak, Hong Kong

  • Hong Kong
  • Permanent
  • Full-time
  • 7 days ago
The new 373-room Dorsett Hotel flagship is inspired by the location’s dreamy Marina lifestyle and the ocean. Catering to both leisure and longer-staying business travellers alike, our suites offer pantry and light cooking facilities, and interconnecting options. Dorsett Kai Tak features two Presidential Suites, each with its own private terrace and the Presidential Harbour View Pool Suite housing its own 10m lap pool. Other hotel facilities include an outdoor rooftop bar and pool, 100 square metre fitness centre, and double-height ceiling grand ballroom.For the guest arriving from the cruise terminal, the Hotel will offer a smooth transition to an atmosphere that echoes the magical time at sea; for the staycation patron, the Hotel will give the opportunity to dream of a Marina lifestyle without leaving Hong KongResponsibilities:
  • Provide check-in/check-out service in a professional manner
  • Answer general enquiries and respond to complaints proactively
  • Support daily front office operation and other ad hoc duties as assigned
Requirement:
  • Diploma or above in Hospitality Management or related disciplines
  • Service-orientated with sound knowledge in Front Office Operation
  • Knowledge of using Opera Cloud would be an advantage
  • Self-motivated, independent, strong interpersonal and communications skills
  • Good command of both English and Chinese (including Cantonese and Putonghua)
  • Fresh university graduates are welcome
  • Candidate with more experience can apply for Senior Guest Services Agent
We offer attractive compensation package to the right candidate. Interested parties please apply with full resume with present and expected salary to Human Resources Department by email to [email redacted, apply via Company website]We are an equal opportunity employer and welcome applications from all qualified candidates. All personal data collected is for recruitment purpose only. Applicants not hearing from us within six weeks from the date of advertisement may consider their applications unsuccessful.

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