Retail Operations Executive - Beauty & Skincare
- Hong Kong
- Permanent
- Full-time
- Luxury Beauty & Skincare
- Dynamic Working Environment
- Prepare weekly and monthly sell-in/sell-out reports.
- Consolidate inventory data, market insights, competitor activities, and business trends.
- Maintain and update the database of distribution partners.
- Manage and distribute product assortment and pricing lists.
- Oversee product and sample registration processes.
- Coordinate with Customer Service on order and shipment schedules to ensure timely delivery of novelties and marketing samples.
- Maintain POS systems, including creation and testing of promotional codes.
- Calculate sales margins, staff commissions, incentives, and promotional rebates.
- Forecast and allocate testers, samples, and POS materials.
- Conduct regular store visits to ensure compliance with operational SOPs and merchandising standards.
- Liaise with contractors for store maintenance and facility issues.
- Develop proposals and coordinate execution of in-store animations and events.
- Launch and monitor CRM programs, evaluating effectiveness.
- Collaborate with HQ and vendors to prepare visual assets and promotional materials for both in-store and digital use.
- Validate vendor invoices and coordinate payment schedules with Finance.
- Manage delivery of product incentives, PR samples, and free goods.
- Track and report sales and marketing expenses against budget.
- Higher Diploma or Degree in Business, Marketing, Communications, or related field.
- Minimum 3 years of experience in retail operations or key account management within the beauty industry.
- Strong communication skills in Cantonese and English; Mandarin is a plus.
- Advanced proficiency in PowerPoint and Excel (including VLOOKUP and Pivot Tables).
- Highly organized, proactive, and collaborative team player.
- Proficient in Microsoft Office Suite.
- Willingness to travel and work flexible hours, including weekends and public holidays, for store events.