Operations Executive

Informa

Hong Kong
Permanent
Full-time

19 days ago

Company DescriptionWe organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.Job DescriptionThe incumbent will be responsible for operation of physical & virtual events (e.g virtual exhibition, webinars, conference). He/She will work closely with Event Teams, external contractors and service providers to support physical and/or virtual events set up, making sure the event operation is smooth and align with business direction.PRINCIPAL DUTIES AND RESPONSIBILITIES:Physical events

Provide customer services and handle exhibitors' and contractors' enquiries
Plan and coordinate event logistics and transportation by arranging detailed schedules (eg. temporary staff deployment planning, recruitment, storage & warehouse management)
Coordinate with Event team on physical exhibition & virtual events' visitor's registration and pre-event preparation
Compile Exhibitors Manuals
Prepare events consumables (e.g. badges, lanyards, stand curtain, stationery, etc)
Support at onsite venue
Administrative task

Virtual Events

Support the setup of online exhibitor's manual to ensure compatibility with virtual event platform
Assist on customer enquiries, telemarketing before and during events
Support post-virtual show reporting
Reflect customer feedback to Event teams to improve virtual event performance

Qualifications

Bachelor's degree in Event Management, Customer Services or related field
Minimum 1 year working experience in sizeable organization
Proficiency in MS Office
Willing to learn new digital tools & platforms
Native in speaking and writing English, Cantonese and Mandarin

OTHER PREFERRED ATTRIBUTES:

Cooperative, diligent, initiative and mature
Capable to multitask in tight deadlines
Strong communication skills

Additional InformationWe know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.

Informa

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