Field Service Engineer

Faiveley Transport Far East Ltd

Hong Kong
Permanent
Full-time

19 days ago

About Wabtec Faiveley LH Group:Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added freight and transit rail services. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.Our Hong Kong production line is involved in modular or tailor made design, supply, installation and maintenance of railway and public transport equipment for rolling stock and station concourse. The scope of equipment covers Train Doors, Pantograph, Air Conditioning Systems, Platform Screen Doors, Passenger Information Systems, Safety, Comfort and Surveillance equipment, and other intelligent systems.Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.Visit the company’s new website at: http://www.WabtecCorp.comWho will you be working with?You will be working with our field service team who are expertise to ensure on-site work are performed safely, on time, within budget and to the satisfaction of the customer.How will you make a difference?As a member of the field service team, you will be responsible to provide technical and operational solution, including but not limited to technician training, provide expertise on day to day repair and maintenance to technician, deliver sounded technical answer to MTRC enquiries.What will your typical day look like?

Assist Field Service and Operations Manager in overseeing service team.
Provide technical and operational solution to Field Service and Operations Manager for day-to-day task.
Liaise with customers, group sister companies (OE) for logistic & technical support.
Assist management for managerial work.
Manpower planning for performing field service works.
Prepare progress / field services reports.
Complete ad hoc assignments from Field Service and Operations Manager.
Any other duties as assigned by the manager.

What do we want to know about you?

Degree holder in E&M Engineering or other discipline. High diploma with sound experience / knowledge will also be considered.
3-5 years of relevant working experience, experience in rolling stock or related industries is a definite advantage. Software background is preferred.
Previous customer service / customer relation experience with be an advantage
Written and spoken Cantonese, English and Mandarin is a MUST.
Holder of Hong Kong Driver License class 1 and 2 is an advantage.
Sound communication and interpersonal skills, able to deal with all levels of personnel.
Proven experience in staff supervision is an advantage.
Able to pick up different product lines knowledge & transfer to service team member.
Good team player, responsible, diplomatic, proactive and able to work independently under minimal supervision.
Experience in Occupational Health and Safety and ISO standard is a definite advantage.

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