Wellness Manager (Spa Manager)

• Manage and administer all Wellness operations to include, but not limited to, guest service, product quality and innovation, merchandising and revenue generation
• Collect and analyze current Wellness trends, develop and implement new ideas and drive its innovation under the guidance of the Director of Wellness
• Monitor and develop team performance by providing supervision and professional development, training and coaching, ensure that all associates are highly skilled and professional in their approach
• Ensure the highest standards of service are adhered with a seamless guest service experience
• Prepare, recommend and manage the annual budgets, forecasts, marketing plans and objectives

• Minimum 7 years’ relevant working experience in a sizeable luxury spas or wellness services with at least 3 years in a similar capacity
• Possess excellent guest services skills, professional presentation and sophisticated interpersonal skills
• Confident, enthusiastic and motivational
• Excellent bilingual communication skills
• Strong sense in business acumen and Wellness market trends with leadership potential

Carlyle & Co.