IT Help Desk & POS Support
- Sha Tin, Hong Kong
- Permanent
- Full-time
Location: Sha Tin reporting center (with support for other retail shops)
Nature: Renewable Contract (6 months)Job Description
- Offer first-tier support service for IT infrastructure to end users.
- Ensure robust daily business operation across stores, service offices, and the warehouse.
- Cover infrastructure services including workplace management, server operation, network, capacity, basic database administration, IT security management, facility management, and appointed projects.
- Proactively monitor daily infrastructure or application services.
- Implement preventive actions and solutions in collaboration with the Customer Group IT, contractors, or service providers.
- Provide first-tier efficient service to store end users.
- Act as the focal point for first-tier help desk service, server, storage, and network support.
- Record, respond to, or escalate user incident logs to teammates.
- Ensure service levels are secured and delivered to maintain high-level service satisfaction.
- Participate in IT infrastructure projects for stores, service offices, and the warehouse.
- Assist with planned activities or appointed assignments from the line manager.
- Responsible for updating documentation of the infrastructure landscape.
- Assist in conducting necessary training for store end users to increase basic IT knowledge.
- Reduce the number of incidents by enhancing user IT knowledge.
- Perform all daily tasks according to set procedures, rules, and guidelines.
- Secure the availability of business applications.
- Engage with Risk Management for IT security policy adherence to manage and secure business information in the store.
- Possess two to three years of IT-related working experience, preferably in the retail industry.
- Demonstrate medium-level knowledge of IT infrastructure and basic knowledge of applications.
- Exhibit a strong passion for performing daily operational support.
- Possess strong communication and interpersonal skills.
- Be customer service oriented.
- Demonstrate logical and creative thinking abilities.
- Possess good communication skills in both written and verbal English.
- This position is not suitable for fresh graduates.