Customer Service Supervisor 顧客服務主任

PARKnSHOP

  • Hong Kong
  • Permanent
  • Full-time
  • 13 days ago
PARKnSHOP Supermarket is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 17,000 stores across 12 retail brands in 31 markets, with 130,000 people globally.In the fiscal year 2024, AS Watson Group reported revenue of over US$24 billion. The company's technology-enabled O+O (Offline plus Online) platforms serve over 6 billion shoppers annually, seamlessly integrating physical and digital retail experiences.Founded in 1972, PARKnSHOP, under the AS Watson Group is the largest offline and online (O+O) supermarket chain in Hong Kong and one of the most trusted brands among local consumers. With over 240 stores across Hong Kong and Macau, PARKnSHOP operates several well-known retail brands, including FUSION, TASTE, TASTE x FRESH, FOOD PARC, and GREAT FOOD HALL.As Hong Kong’s most forward-thinking food and lifestyle supermarket, PARKnSHOP fully embodies its brand promise—"BEST , EASY, VALUE." The company continuously develops innovative, exclusive products to provide a diverse range of high-quality goods and a convenient shopping experience. It prioritizes freshness, safety, and hygiene while introducing creative store concepts and engaging promotions to cater to various customer needs.Additionally, PARKnSHOP leads the industry in promoting sustainability, embedding eco-conscious practices into store design and daily operations while encouraging customers to support environmental initiatives and give back to the community.PARKnSHOP continues to evolve alongside market trends. In 2007, it pioneered the "MoneyBack" loyalty program and, in recent years, has enhanced the O+O shopping experience with the introduction of PNS online shopping platforms (PNS.hk and the PNS mobile app). Renowned for its visionary retail strategies, PARKnSHOP has garnered widespread recognition and numerous industry awards, solidifying its leadership in the sector.You can enjoy 您將會獲得:
  • Comprehensive Medical and Life insurance coverage, including your spouse and children
  • Exclusive company pension schemes
  • Marriage, Maternity and Paternity Leave
  • Exclusive shopping discount, Bazaar Sales for our people only
  • Professional training and career advancement opportunities
  • 全面醫療及人壽保險保障 (包括配偶及子女)
  • 免供款公積金計劃
  • 婚假、產假及侍產假
  • 員工專享購物折扣優惠
  • 良好培訓及晉升機會
Responsibilities 職責:Responsible for leading a team to operate the checkout counter efficiently and effectively through providing quality customer services and providing coaching to subordinates負責管理收銀部門之日常運作、提升顧客服務質素，並提供適切指導予部門同事Requirements 職位要求:
  • Secondary Education
  • Minimum 2 years' work experience in retail or service industry (preferably gained in food or supermarket industry)
  • Proactive and pleasant personality with excellent leadership skill
  • Able to work independently with strong sense of responsibility
  • 中學程度
  • 具2年零售工作經驗 (曾從事食品或超級市場行業優先考慮)
  • 積極主動，熱誠，具良好領導才能
  • 能獨立處事及具責任感
Successful candidates will take “Certificate in Fresh Food Management - Supermarket Chain (QF Level 3)", a recognized qualification equivalent to Diploma level under the Qualification Framework.成功入職後，您將會入讀「新鮮食品管理證書 - 超級市場連鎖店 (資歷架構第3級)」課程，此課程資歷獲教育局認可並相等於文憑級別。A rewarding remuneration package will be offered. Interested parties please forward detailed resume to: People Department, PARKnSHOP (HK) Limited, Watson House, 1-5 Wo Liu Hang Road, Fo Tan, N.T. or email to [email redacted, apply via Company website] or contact Recruitment Hotline 3697 7622 or WhatsApp 9707 7261 for enquiries.我們提供優厚薪酬及福利。有興趣申請者，可將履歷郵寄至新界火炭禾寮坑路1-5號屈臣氏中心 (百佳超級市場人力資源部)或電郵至[email redacted, apply via Company website]。申請者亦可致電招募熱線 3697 7622 或WhatsApp 9707 7261 查詢。We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.我們乃平等機會僱主，歡迎所有合資格人申請。所有資料將會絕對保密，並只用作考慮屈臣氏集團有關或類似職位之申請。未獲取錄之申請者的所有個人資料將於十二個月內予以銷毀。

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