IT Support

Fullhouse World Management Company Limited

Tsuen Wan, Hong Kong
Permanent
Full-time

26 days ago

Fullhouse World is a famous IP based family brand with a diverse portfolio of businesses aiming to deliver the best family experience and happiness to our customers across the regions in Hong Kong & China areas. Currently we operate a theme park attraction, themed hotel, chain of family restaurants, children amusement centers, and offer a wide range of characters-based consumer products for retail sale. Coming in this summer, we will open a talk of the town, never seen before amusement attraction in one of the prime shopping malls in Hongkong. This amusement attraction will cater mainly for families & children with its innovative interior design, and full-of-fun playing and gaming facilities plus a trendy, casual dining concept. Our attraction is meant to be a destination for a whole day of most exciting and unforgettable family entertainment experience, and creativity inspiring activities for kids.Job Descriptions

Handle the company’s hardware, software, and network issues and provide technical support to staff/Shop
Installing, configuring, and troubleshooting including Wi-Fi, Ethernet network, video conferencing and Software solutions
Basic knowledge in VPN, TCP/IP networking, Cabling
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide administrative support including paperwork, documentation, and filing
Provide user support and On-site shop support when needed
Tracked and managed IT assets and followed hardware and software's related warranty and maintenance
Maintain an inventory of IT assets
Perform any other duties as assigned

Job Requirements

Diploma holder or above in Computer Science, Information Technology, or related disciplines
Minimum 2-3 years of proven experience in IT support or coordination roles
Strong knowledge of IT systems, networks, hardware and web design
Familiarity with software applications and troubleshooting techniques
Good analytical, problem-solving, interpersonal and communication skills
Good command of English, Cantonese and Mandarin (both oral and written)
IT professional certificates are an advantage
Immediate availability is preferred

Benefits & Others

5 Days Work
Flexible Working Hour
Discretionary Bonus
Birthday Leave & Gift
14 days of Annual Leave
Group Medical

Interested parties please send full resume with the date of availability and expected salary to us by clicking Apply Now.For more information, pls. visit our website at www.fullhouseworld.com*We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request. *

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