Operation Executive (Business Development, Digital Payment)
PERSOL
- Causeway Bay, Hong Kong
- Permanent
- Full-time
- Independently conduct comprehensive on-site inspections at shopping malls and merchant locations to ensure POSM (Point of Sale Materials) are displayed and maintained to the highest standards
- Establish and nurture strong, trust-based relationships with mall partners and merchant frontline staff to facilitate seamless campaign execution
- Design and deliver impactful training sessions merchant frontline staff, enhancing their understanding of campaign mechanics and boosting their ability to promote our payment methods effectively
- Monitor operational execution rigorously, using critical analysis to identify gaps or issues and proactively implement corrective actions
- Collect, analyze, and respond to partners and merchants’ feedback promptly, serving as a key liaison between merchants and internal teams to optimize campaign performance and partner satisfaction
- Collaborate cross-functionally with various internal teams to provide actionable insights and support continuous campaign improvements
- Prepare detailed reports on site visits, training effectiveness, operational status, and partner feedback for senior management review
- A minimum of 2 years of relevant client-facing experience in retail, partnership management, business development, or marketing operations
- Demonstrated ability to work independently with a high level of ownership, responsiveness, and accountability
- Strong critical thinking and advanced problem-solving skills to anticipate challenges and devise effective solutions
- Excellent communication and interpersonal skills, with proven ability to influence and engage frontline staff and merchant partners at all levels
- Experience in delivering training and presentations that motivate and educate diverse teams
- Exceptional organizational skills and attention to detail, capable of managing multiple priorities and follow-ups efficiently
- Proficient in reporting tools and Microsoft Office Suite (Excel, PowerPoint, Word)
- Flexibility to travel frequently to various mall and merchant locations as required
- Bachelor’s degree in Business, Marketing, Communications, or related field preferred
- Mon - Fri, 9am - 6pm, Causeway Bay
- Max. 2 months Bonus, Medical, Paid Sick Leave
- Agency contract
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