Customer Service Representative / Officer

Phillip Securities Group

Admiralty, Hong Kong
Permanent
Full-time

2 days ago

Why limit yourself
When you can be widely different?Phillip Securities Group is one of the members of PhillipCapital. PhillipCapital founded in 1975 in Singapore, our member companies operate in 16 financial hubs, with offices in Singapore, Hong Kong, China, US, Japan, UK, France, Australia, Malaysia, Thailand, Indonesia, Sri Lanka, Turkey, India, Cambodia and Dubai. Currently, we have more than 3,500 staff in Asia and Europe with total shareholders’ fund in excess of US$1 billion.In Hong Kong, our group of companies include Phillip Securities (HK) Ltd, Phillip Commodities (HK) Ltd, Phillip Capital Management (HK) Ltd, Phillip Financial Advisors (HK) Ltd, Phillip Finance (HK) Ltd, Phillip Institute of Finance Learning Co Ltd and CyberQuote (HK) Ltd.We offer a full range of financial services which include asset management, bond and securities broking, futures & options, foreign exchange, unit trusts, insurance, investor education and investment research. With a strong financial position and together with a 600+ dynamic sales force to provide high standard professional services to our clients, we are now one of the most fully fledged financial services firms in Hong Kong.At Phillip, we provide you the necessary platform to scale to greater heights. If you have the drive and aggressiveness to go the extra mile, the opportunity awaits you. Don't miss the chance to advance your career with us!For more information, please visit our website at www.poems.com.hk.We are currently seeking a dynamic individual to join our team as a Customer Service Representative. In this role, you will not only be responsible for providing exceptional customer support to our clients but also have the opportunity to participate in various projects. If you are looking for an opportunity to gain exposure to the financial industry and develop your skills, we encourage you to apply.Responsibilities:

Respond to customer inquiries via phone, email, and chat
Provide accurate and up-to-date information on products and services
Resolve customer issues and complaints in a timely and courteous manner
Collaborate with other departments to ensure customer satisfaction
Participate in projects that will enhance your skills and knowledge of the financial industry

Requirements:

Strong communication skills
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Previous experience in customer service is desirable, but not essential. We provide comprehensive training to ensure that you have the skills and knowledge needed to excel in your role
Fresh graduate is welcome

If you are looking for an environment of growth and opportunities, please email your resume stating your present and expected salary to Personnel & Administration Department or clicking Apply Now.“All personal data collection is for recruitment purposes. The data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.”

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