Shun Hing Electric Service Centre Limited (SHESC) was established in 1980. By providing the very best after-sales services, SHESC backs up sales efforts and increases customer confidence. SHESC is headquartered in Shun Hing Centre, with a total floor area of 100,000 square feet of housing offices, repair workshops, spare parts warehouse, etc. In addition to Kwai Chung customer service centre in Shun Hing Centre, SHESC also operates customer service centers and service stations in prime locations of TST East and Macau.Throughout the years, SHESC has accumulated remarkable service experience and expertise in servicing all kinds of consumer appliances, audio-visual products, office automation, computer, communication equipment and professional products under various renowned brand names. Equipped with the best service equipment and facilities and 400+ professional and experienced staff, SHESC is committed to providing top-quality services to customers, to achieve the goal of “100% Customer Satisfaction".職責- 透過電話、郵件或社交媒體等平台，即時回應客戶查詢- 解決產品/服務相關等問題（如訂單狀態、帳單查詢、替客人預約上門維修及跟進維修服務等情況）- 記錄並追蹤客戶意見，協助建立完善服務流程- 跟進客戶後續需求，提供優質顧客服務入職要求- 中五畢業或以上程度- 具良好粵語，並能以普通話及英語溝通為佳- 良好電話對答及溝通技巧- 熱誠、有責任感、團隊精神及同理心- 懂一般電腦操作，懂中文及英文輸入法福利我們提供優良的晉升機會及福利，包括銀行假期、14天有薪年假、生日假、穿梭巴士服務、在職培訓、醫療福利、員工購物優惠等Interested parties please send full resume stating present and expected salary.For more information about Shun Hing Group, please visit our website: http://www.shunhinggroup.comData collected wil be used for recruitment purpose only. It may be transferred to other companies of the Group to see if suitable vacancies arise.Applicants not contacted within 6 weeks may consider their applications unsuccessful. The information will be destroyed.