Supervisor, Customer Services

• Supervise and manage a team of customer service representatives to ensure high standards of service delivery
• Respond to and resolve complex customer inquiries and complaints in a timely and efficient manner
• Identify opportunities to improve customer satisfaction and implement process improvements
• Liaise with other departments to coordinate customer-related activities and ensure seamless service
• Provide training and mentoring to customer service team members to develop their skills and knowledge
• Monitor and report on key performance metrics to track team and individual progress
• Collaborate with the management team to develop and implement customer service strategies

• 5+ years of experience in a customer service supervisory role, preferably in the Retail/FMCG sector
• Strong interpersonal and communication skills with the ability to build relationships with customers and stakeholders
• Excellent problem-solving and decision-making skills to handle complex customer issues
• Proficient in Microsoft Office
• Excellent command of written and spoken English and Chinese

• Competitive remuneration package
• Great training and development opportunities
• Group medical insurance with dependent coverage
• Accident & Life insurance

CTgoodjobs