SENIOR COMMUNITY EXECUTIVE – SERVICED APARTMENTS
Sun Hung Kai Properties Ltd
- Wan Chai, Hong Kong
- Permanent
- Full-time
- Bachelor's degree or above
- Minimum 2 years' relevant experience, preferably in community role and handling customers in luxurious residential / serviced apartments / hotel properties
- Attention to detail, critical-thinker and problem-solver
- Experience in launching community initiatives and collaboration with brands would be an advantage
- Good interpersonal and presentations skills
- Passion to meet and work with people of different levels, and follow-through attitude
- Good experience in customer relationship building and management
- Proven English & Putonghua proficiency with good verbal and written communication skills
- Plan and execute community initiatives and programs
- Build relationships and engage with customers
- Outreach and approach brands/retails for collaboration
- Prepare and design different form of communication / customer service collaterals
- Assist in marketing / promoting company brand and properties
- Prepare engaging and shareable text, image and video content for social media accounts
- Collect customer feedback on service excellence in order to continuously enhance service quality
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