Senior Manager, Backend Technology Delivery

• Collaborate with cross-functional teams (Product, QA, DevOps, etc.) to deliver solutions on time and within scope.
• Experience with databases like MySQL, SQL Server and other data storage solutions.
• Responsible for leading the design, development, and deployment of software applications using languages and technologies of the .NET framework.
• Serve as a bridge between business stakeholders and technology teams, focusing on customer and operations
• Strong leadership and team management capabilitiesAnalyzing current systems, gathering requirements, and supporting the modernization of claims platforms to improve operational efficiency, compliance, and customer experience.
• Collaborate with stakeholders across Claims, Insurance Services, and Operations to identify business needs and pain points.
• Analyze existing systems and workflows to identify gaps and improvement opportunities
• Document detailed technical requirements and non-functional specifications
• Ensure alignment between business goals and technical solutions
• Conduct end-to-end assessments of the system lifecycle—from notification to payment
• Map stakeholder roles, regulatory controls, and technology touchpoints within each step
• Identify pain points and design future-state processes to enhance efficiency, customer satisfaction and operations efficiency

• Analyze current systems and gather requirements to support modernization efforts
• Improve operational efficiency, compliance, and customer experience
• Identify and mitigate risks associated with releasing technical issues into production.
• Prevent reputational damage and financial impact due to system defects
• Align auto-testing strategies with business objectives
• Collaborate with DevOps, developers, Group IT, and business units
• Chair defect meeting with developers on the high priority issues and provide support to resolve the problems.
• To participate in UAT, regression, and exploratory testing on web and mobile platforms.
• Review test cases and manage defect lifecycle using tools like JIRA, TestRail, and Postman.
• Ensure compliance with QA standards and audit requirements.
• Facilitate workshops and alignment sessions to define integration scope and lead integration with external systems.
• Engage with cross-functional teams including risk, AML, QC etc.
• Participate in Agile ceremonies, contribute to backlog grooming, and sprint planning
• Conducting gap analysis and proposing process improvements
• Understand stakeholders’ requirements, able to negotiate and influence the stakeholders on application development with the tech expertise demonstrated
• Perform knowledge transfer to other teammates or vendors throughout the full-life cycle of application development

• Bachelor’s degree or above in Computer Science or related field
• At least 10 yearsand above experience as a technical analyst with in-depth business knowledge
• Experience in multi country market implementation
• Experience with multi-location, multi-country product launch environments
• Experience in CICD & Agile work management

• Strong technical background in distributed technologies
• Structured decision making and problem-solving skills
• Strong understanding of insurance claims systems and data flows
• Exposure to API testing tools like Postman
• Familiarity with SQL for backend validation and data integrity checks
• SQL for backend validation and data integrity checks
• API testing and microservices architecture (e.g., AWS, Kafka)

• Deep understanding of life and health insurance claims lifecycle (e.g., hospitalization, reimbursement, rejection handling)
• Familiarity with insurance data platforms such as Life-Asia and Group-Asia.
• Payment processing
• Regulatory compliance checkpoints
• Understanding of Hong Kong-specific insurance regulations
• Map current and future-state processes
• Experience with non-functional testing like web product security, page accessibility and client-side page speed
• Familiarity with mobile operating systems like iOS, Android
• Ability to handle multiple tasks simultaneously
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in performance
• Critical thinker and problem-solving skills
• Efficient and effective time-management skills
• Strong relationship development and management skills.
• Ability to manage teams on a day-to-day basis.
• Excellent stakeholder management, particularly managing expectations.

FWD Group