Head of Credit Card Operations - IC

• Plan and setup new credit card business from scratch
• Develop card products and drive performance by optimizing the offline, mobile and online application platform to increase business revenue. Set and calculate tier-pricing for various related products
• Arrange and conduct briefing and training for the stakeholders before business and product launch
• Develop and maintain strong card operations for the card business and ensure that the operational procedures conform to the Company’s standard of quality
• Continuously review, recommend and implement enhancements to operational procedures and workflow within card operations
• Formulate business strategy to grow card product profitability and maximize the card acquisition opportunities to acquire market share
• Manage overall activities within card operations and ensure that timely and quality services are provided to both internal and external customers through customer-focused operations in order to maximize cardholder satisfaction, minimize cardholder attrition, strengthen brand image and maximize profitability
• Recommend and implement new business and digital initiatives to grow card loan, card revolving balance and interest income
• Monitor and manage the operation cost by improving the end-to-end process
• Perform market / profit analysis to identify business and consumer insights for strategy planning
• Work with Card Associations and merchant partners to customize business solution and maximize the business returns

• Degree holder major in Business Administration, Marketing or related disciplines
• Minimum 15 years of relevant experience in product development, project management and direct marketing with in-depth knowledge of credit card / card loan is a must
• Proven project management experience in driving the launch of credit card business from scratch is a must
• Track record of successful implementation of product variants and innovative customer offerings
• Strong business and numerical sense, with good data analytical skills to make sensible suggestions
• Innovative thinking and strong execution skill with high quality outcome, can work under pressure to complete the task on time
• Strong project management, problem solving and presentation skills
• Excellent written and verbal communication skills. Proficiency in both spoken and written English and Chinese

Classy Wheeler