Senior IT Support Engineer (30K - 40K x 13 Months + 2 Days WFH)

Randstad

  • Hong Kong
  • $30,000-40,000 per month
  • Permanent
  • Full-time
  • 5 days ago
about the company.Randstad is working with a well-known MNC that is looking for a Senior IT Support Engineer to join the business.about the job.
  • Provide IT deskside support for hardware, software, and basic network issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, audio devices, and other hardware.
  • Manage user accounts in O365 and mobile devices, etc.
  • Collaborate with the rest of the IT team to resolve technical problems and escalate issues when necessary.
  • Set up new workstations and assist with software installations for existing/new employees.
  • Maintain accurate records of support tickets and resolutions.
  • Address urgent IT requests from VIP users to ensure minimal disruption.
skills & experiences required.
  • Associate degree or above in Computer Science or a relevant discipline.
  • Proficient in spoken and written English; and currently an existing Hong Kong Permanent Resident is a must. Proficient at Cantonese speaking would be advantageous.
  • Minimum 6 years of experience in IT support or relevant roles.
  • Good understanding of infrastructure support and relevant technogies including but not limited to O365, Active Directory, Window OS, Intune,Network, VPN, Server, Video/Audio etc..
  • Prior experience in using a ticketing system for managing and solving IT support requests.
  • Good understanding of hardware (such as laptops and mobile devices) and software installation via MECM/SCCM.
  • Good communication skills and manner, as well as good problem-solving skills.
  • Open-minded and willing to learn and pick up new technologies if needed
If you're interested in this exciting opportunity please don't delay and click APPLY NOW; or for more information, you can reach out to Kelvin Chu at [email redacted, apply via Company website] with your resume.All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.

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