Customer Services Officer 機場客戶服務主任 (Salary can be 20k or up, including allowance)
- Hong Kong
- Permanent
- Full-time
如果您被動態的機場營運所吸引，並且對創造卓越的客戶體驗充滿熱情，我們期待您加入我們在香港國際機場最大的服務團隊。作為傑出的航空公司代表，您將與來自不同文化背景的乘客互動，讓我們的乘客在航班起飛前感到輕鬆。同時，您將擔任品牌大使的角色，並應對各種挑戰。**機場服務部事業發展階梯**
客戶服務主任 III > 客戶服務主任 II > 優質服務主管 > 值班經理 > 當值經理
如工作表現及技能達至要求，你將會在工作18個月或以上獲得晉升機會*主要職責
- 成為品牌大使，在機場及海天客運碼頭等為旅客提供最優質的顧客服務
- 由辦理登機服務開始，為旅客提供優質無縫的機場服務體驗
- 為旅客在登機櫃檯、離境及抵港大堂提供誠懇有禮的協助
- 協助執行其他後勤工作
- 準備與航班相關的文件，以確保航班安全和按時起飛
- 合法於香港受僱
- 必須年滿18 歳
- 香港中學會考 /文憑考試或同等學歷
- 具流利英語及廣東話溝通能力，懂普通話者為佳
- 需要輪班工作 （包括通宵更；在周末和公眾假期工作）
- 歡迎應届畢業生申請；具1.5年或以上航空/相關服務行業的經驗者將有機會獲得與資歷相符的薪資待
- 良好客戶服務和溝通技巧
- 由於你申請的職位屬於安全敏感崗位，因此你需要通過職前藥物測試
- 成爲世界級優質服務品牌的一份子
- 擁有良好的培訓及職業發展機會
- 在安全及合作的工作環境中享受多元和具包容性的工作文化
- 享有通宵及公眾假期特別工作津貼
- 醫療保障及彈性福利計劃
- 彈性退休計劃
- 員工及家屬均可享有機票折扣優惠
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with promotion at 18 months of service or above*.
If you are attracted by the dynamic airport operations and hold a strong passion in providing a great customer experience, we look forward to welcoming you to join our largest airport servicing team at Hong Kong International Airport.
Being the face of a great Airline, you will be interacting with passengers from different cultures, putting our passengers at ease before their flights. At times, you will be acting as a Brand Ambassador to tackle challenges brought to you by various factors.**Promising and Structured Career Development in Airport Service Delivery Department**
Customer Services Officer III > Customer Services Officer II > Service Excellence Lead > Manager on Duty > Duty Manager
Upon relative skills attainment and fulfillment of predetermined performance criteria, you will be rewarded with a progression at 18 months of service or above. *Key Responsibilities
- Be the brand representative to provide great customer experience at the airport, Sky Pier Terminal, and designated pre-flight registration locations
- Deliver a seamless airport experience to our passengers from check-in to boarding
- Provide efficient and courteous assistance at various locations such as check-in counters, departure and arrival areas
- Opportunities to assist some behind-the-scene operations tasks
- Prepare flight related documentations to ensure safe and an on-time operations
- Right to work in Hong Kong
- Minimum age of 18
- HKCEE /HKDSE or equivalent qualification
- Good command of spoken English and Cantonese. Proficiency in Putonghua is an advantage
- Fresh graduates are welcome. Candidate with 1.5 years or above of experience in any airline or hospitality/service industry will be considered as experienced Customer Services Officer with a competitive package
- Flexibility to work on shift schedules (including overnight, weekend, and public holidays)
- Customer service-oriented attitude and good communication skills
- As the position you are applying for is a Safety Sensitive Role you are also required to pass a pre-employment drug test
- Being part of a world-class service brand to be proud of
- World-class training and structured career progression path
- A safe and collaborative working environment which embraces a diverse and inclusive culture
- Special allowance(s) is entitled to overnight and public holiday shifts
- Medical coverage & other flexible benefits
- Flexible retirement scheme
- Discounted travel across many airlines for you and your family
- Average 9 hours of work including 1.25 hour meal break per day . Shift work required with starting time 5am / 10:30am / 2:30pm / 4:30pm / 11:30pm
- Working hour and meal hour may vary subject to flight schedule and operational needs
CTgoodjobs