SOC Maintenance Team Leader / Operator (Shift-duty) - IC

• Assist the Maintenance Team Head in Leader performing his/her duties
• Propose the Maintenance Team Head any new technology or solutions in streamlining the provision of the Toll Collection Services
• Conduct twenty-four hours monitoring of the functionality of Free Flow Tolling System ("FFTS") every day
• Provide preliminary diagnosis and arrange appropriate remedy to minimize service disruptions
• Advise on the design and implementation of the custom and commercial-off-the-shelf software, provision of physical infrastructure to support FFTS tolling service and interface to other inter-provider clearing operations
• Assist on establishment of a technical and business interface with a third party provider of back office services that will provide all customer relation management services and enforcement operations
• Organize support, troubleshooting, and repair for IT equipment and networks
• Monitor online security for users and networks and take appropriate steps to address security breaches if necessary
• Assist on establishment of detailed documentation for various systems
• Communicate with various Team Heads/Team

• Conduct 24 hours monitoring Applications Status and Network (Shift duty is required)
• Connectivity to ensure FFTS services in proper operations
• System support for Backup office operations and Fields equipment
• Troubleshoot, install, and fix computer system hardware and software of all types
• Travel to Fields locations to fix various hardware and software problems and perform inspection, installations and updates
• Perform preventative maintenance on hardware systems and network equipment to prevent errors

• Holder of university degree in computer science, information system, information security or equivalent discipline.
• At least four years relevant post-qualification full time working experience in information systems security domain, implementing IT security solutions, digital security methodologies and deployments.
• Certifications attain one or more of the following qualifications:
• CISSP - Certified Information Systems Security Professional
• CISA - Certified Information Systems Auditor
• CEH - Certified Ethical Hacker
• CCSP - Certified Cloud Security Professional

• Diploma or above in Information Technology, Computer Science or related disciplines
• Minimum one year experience in service operation areas; Experience on call Centre or customer service would be advantage
• Hands-on experience SQL or CRM is an advantage
• Sound computer skills and knowledge of MS Office tools
• Good presentation and communication skills
• Good command of spoken and written English and Chinese

Classy Wheeler