Senior Operation Officer, Land Transport

Airport Authority

  • Hong Kong
  • Permanent
  • Full-time
  • 12 days ago
Where Your Career Takes FlightAirport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.We care for our people and provide colleagues with a fair, open and supportive workplace.By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.Responsibilities
  • Support real-time operation management of public transport facilities at HKIA with a focus on taxi operation facilities to ensure smooth vehicle and passenger flows
  • Provide support on the takeover of the Public Transport Interchange – Hong Kong Port
  • Monitor the performance of contractors and business partners in relation to the staff deployment and their services performance
  • Assist in liaising with Transport Department, taxi trade and travel industries for timely service resumption
  • Assist in the preparation and management of enhancement projects for transport facilities at HKIA
  • Manage administration for Travel Industry Vehicle (TIV) permit system
  • Handle passenger feedback, incident investigation and manage transport information services
  • Analyze operational data and statistics related to public transport services
  • Provide support for regular meetings with Taxi Trade, stakeholders and working groups
  • Assist in mentoring and supervising Operation Officers
Requirement
  • Degree holder in Transport Planning, Aviation Management, Business Administration, Engineering, Applied Science or related disciplines with a minimum of 3 years' solid work experience in passenger transport management, airport operations or logistics
  • Experience in airport operations is an advantage
  • A proactive team player with good negotiation, communication, planning and organization skills
  • Customer-focused, attention to details, independence, and strong ability to withstand pressure
  • Good command of spoken and written English and Chinese. Knowledge in Putonghua is a plus
  • Proficient in MS Office applications including Word, Excel and PowerPoint
  • Possess a valid Hong Kong Driving License for Class 1

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