Shangri-La Group - Hong Kong RegionRenowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest's needs.As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.We are looking for a The Club & Guest Relations Supervisor based at Kerry Hotel Hong Kong!As a The Club & Guest Relations Supervisor, we rely on you to:
Understand guest preference and provide quality service
Greet VIP / Club guest and bit farewell
Provide a smooth check in and check out experience, as well as F&B services to guests
Handle inquiries and collect feedback from guests
Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures
Supervise The Club & Guest Relations operation and workflow to maximize guests' satisfaction
We are looking for someone who has:
Minimum 3 years of experience at the Front Office/ Guest Relations in world class service Hotels
Customer-oriented and self-motivated independent individuals
Strong leadership skills and communication skills
Excellent command of spoken English, Cantonese and Putonghua
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
