Guest Services Manager / Assistant Guest Services Manager

Hotel COZi

Kwun Tong, Hong Kong
Permanent
Full-time

Just now

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat, Hotel COZi is a place where you can catch your breath and unwind, get some exercise, or finish that pressing task from work. A place where you can relax and feel at home among friends. But above all, each Hotel COZi is dedicated to ensuring that whatever you do, you will enjoy every moment of your stay.Hotel COZi • Oasis, Tsuen Wan | Hotel COZi • Harbour View, Kwun Tong | Hotel COZi • Resort, Tuen MunResponsibilities

Monitor the daily operations of Front Office and guest services
Manage and supervise front desk staff and quality of services
Handle guests’ enquiries, emergency cases and complaints
Coordinate and assist with hotel departments to ensure smooth operations at all hours

Requirements

Diploma holder or above in hospitality management or related disciplines
Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines
Strong communication, interpersonal and leadership skills
Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location
Kwun TongBenefits

5-day Work Week
Birthday Leave & Red Packet
Work Anniversary Leve
Examination Leave
Marriage Leave
Full Pay Maternity & Paternity Leave
Free Duty Meal
Discretionary Bonus
Group Medical Insurance
Staff Discount on F&B and Hotel Rooms
Training Subsidy
Learning & Development Opportunities

Interested parties please send your resume with current and expected salary to Human Resources Department at [email redacted, apply via Company website].Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

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