Regent Experience Agent - Club

Regent Hong Kong

Tsim Sha Tsui, Hong Kong
Permanent
Full-time

6 days ago

The reimagined Regent Hong Kong returns to the famed Victoria Harbour.Generations of unforgettable experiences and glorious delights are fondly remembered and thoughtfully re-envisioned to uplift and inspire.Here discreet luxury is majestic and intimate, decadent and elegant, always seamlessly bespoke.Warm and lyrical, evocative, and inspirational, a rare urban haven.YOUR DAY TO DAY

Responsible for the delivery of guest service through all areas of the Regent Club
Finish all aspects of Regent Club service operations
Set buffet Breakfast, Afternoon Tea and Evening Cocktails and inspect the quality of food.
Provide superior service and value for our guests.
Contribute to overall operational efficiency by performing relevant duties as assigned
Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
Develop and maintain strong guest relationships to ensure IHG members loyalty
Inspect the room and ensure the room is ready before guest arrival. Ensure all amenities are in room prior to guest arrival
Meet up with VIP and other guests’ arriving and escort the guests to their room or to the Regent Club
Performs check-in/check-out for IHG members and Regent Club guests

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
Good knowledge on Front Office and well familiar with Regent Club operation will be a plus
Basic Food and Beverage knowledge
Fluent in Japanese is a plus

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.Applicants who do not hear from us within four weeks should consider their applications unsuccessful. Data collected will be used for recruitment purpose only.

CTgoodjobs

Apply Now