Senior Customer Service Executive

HKT

  • Hong Kong
  • Permanent
  • Full-time
  • Just now
About HKT TeleservicesHKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.Website:You will assist in / 你會協助
  • Providing quality services including but not limited to ticketing & reservation services through telephone, emails and/or live chat
  • 透過電話、電郵及/或即時通訊(livechat)提供專業客戶服務，包括但不限於門票及預約服務
  • Offering immediate assistances towards complaints
  • 及時處理投訴電話及個案
  • Maintaining good relationship among customers/members
  • 與客戶維持良好關係
Working Location & Hours / 工作時間及地點
  • Sheung Wan (Nearby MTR station; 5-minute walk distance)
  • 上環(地鐵站5分鐘步行距離)
  • Monday to Sunday 9:00am - 9:00pm (5-day work, 8.5 working hours/day)
  • 星期一至日輪班上午9時至下午9時 (五天工作，每天8.5小時)
Your Portfolio / 你的履歷
  • HKDSE/HKCEE or above
  • HKDSE/HKCEE 或以上學歷
  • Fresh Graduates are also welcome; candidates with 1-year or above CS experience/ with Certificate or Diploma in Hotel Management or any related disciplines with is preferred
  • 歡迎應屆畢業生申請，具備一年以上客戶服務相關經驗/曾就讀酒店管理或相關課程優先
  • Good command of spoken and written Cantonese, English and Mandarin
  • 流利粵語, 良好英語及普通話
➤Interested parties please click "Apply Now "有意應徵者請將CV傳送至WhatsApp 或填寫網上申請表:HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( ), a copy of which will be provided immediately upon request.香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與招聘有關的用途。在使用求職者所提供的個人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本。Ref ID: 54901Location:Hong Kong, HK, HKBusiness Unit: Commercial GroupFull Time/ Part Time: Full TimeJob Function: Customer ServiceFeatured Job Category:: Customer Services

HKT