Responsibilities:Deliver a warm and caring customer experience journey through various online/offline channels to our customers, such as instant chat, email, text messaging, phone calls and F2F counterHandle incoming customer service inquiries and provide professional investment services support in the areas of securities dealing, wealth management, accounting opening and other enquiriesBuild an emotional connection with customers and concern with one-to-one customer interaction and engagementCollaborate with internal departments to deliver excellent service quality beyond customer expectations, and from time to time explore and develop new customersAd hoc duties as assigned by Supervisors including occasional duty arrangement in various branchesRequirements:Minimum 2 years' CS related experienceWith knowledge of investment related products will be an advantage, but NOT a mustGood command of English, Cantonese, and PutonghuaPassionate team player who is considerate, proactive, with good services attitude and sound communication skillsCustomer centric mindset with commitment to deliver quality service（高級）客戶服務主任職責：透過多元渠道（包括即時通訊、電郵、短訊、電話及櫃檯）為客戶提供親切專業的服務體驗處理客戶查詢，並就證券買賣、財富管理、開戶等相關事宜提供專業支援積極與客戶建立良好關係，提升客戶滿意度及忠誠度與內部團隊緊密合作，確保服務質素符合客戶期望，並協助開拓新客戶按上司指示協助其他臨時工作，包括有需要時到不同分行當值要求：具最少兩年客戶服務相關經驗具投資產品知識者優先考慮，但並非必須能操流利廣東話、普通話及英文主動積極，具團隊精神及良好溝通技巧具以客為本理念，並致力提供優質服務All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.