Customer Care Officer (Full Time) $17-18k

Make The Right Call

  • Kwai Fong, Hong Kong
  • $17,000-18,000 per month
  • Permanent
  • Full-time
  • 15 hours ago
Company OverviewAbout Make The Right CallMake The Right Call is based in Hong Kong with more than 20 years’ experience servicing various industries such as International Publishers, Public Utilities, HK SAR Government Departments, International Non-governmental organizations (NGOs), Fast Moving Consumer Goods (FMCG), Automobiles, Trade Fair Exhibitors, E-Commerce & Lifestyle, it’s also an award winning Call Centre in the Customer Service Industry, and attained it’s ISO27001:2013 and Payment Card Industry (PCI Security Standard) certification in ensuring business processes are handled securely and professionally.Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behaviour in the new norm business environment.Operating 24/7, with a seating capacity of over 330 workstations As a diverse and inclusive organization, we have more than 200 dynamic, energetic, fun and professional team members from all walks of life. Join us at Make The Right Call and learn how you can be a professionally trained Customer Care personnelTo learn more about Make The Right Call, please visit us www.maketherightcall.comKEY RESPONSIBILITIES
  • Handling incoming calls/emails/Social media enquiries from customers.
  • Perform reconciliations on the client accounts records when needed.
  • Ensure the client referential data are entered in the information system by adhering strictly to the existing operating procedures and promotion.
  • Maintain confidentiality of sensitive information.
  • Generate reports as needed.
  • Input data from paper documents into computer systems.
  • Verify the accuracy of data and make corrections when necessary.
  • Analytical and detailed oriented.
PERSONAL SPECIFICATION
  • Excellent customer service attitude, Customer-oriented with good communication skills.
  • Hard-working, punctual.
  • Well-organized, Independent and Self-initiated.
  • Good interpersonal, communication, planning and management skills.
REQUIREMENTS
  • 1-2 years’ experience at least in any segment of customer services, e-commerce experience will be added advantage.
  • Proficiency in Microsoft Word and Excel.
  • Good command of both spoken and written English and Chinese.
  • 5 days’ work per week, 10 hours work.
We offer:
  • 5-day work week shift
  • Flexible working hours
  • Comprehensive customer service training
  • Marriage leave
  • Paternity leave
  • Career development
  • Medical coverage
  • Vibrant and all-inclusive work place
  • Equal opportunity Employer
To learn more about Make The Right Call, please visit us www.maketherightcall.com or https://youtu.be/uUNXWq9r2gwMAKE THE RIGHT CALL is an equal opportunity & Inclusive employer and welcome applications from all qualified candidates. All application will be treated in strict and confidence and used for recruitment purpose only. As an award winning call centre, our mission is to develop and growth professional customer service candidates. If you think you are one of us, we look forward to meeting you.

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