Regional Senior Client Manager

Van Cleef & Arpels

  • Central, Hong Kong
  • Permanent
  • Full-time
  • 3 days ago
Are you a good match?You are a seasoned client development leader with a proven ability to define strategy, influence stakeholders, and deliver measurable impact in luxury retail. You thrive in complex, fast-paced environments, shaping strategies while ensuring alignment with global direction. You can adapt at leveraging data and insights to drive prospect conversion, strengthen High Jewelry development, and build long-term loyalty. You inspire and develop teams, fostering collaboration and best practice sharing across diverse markets. You are an expert in clienteling tools and CRM systems, Salesforce Service Cloud and Marketing Cloud experience. You are fluent in English.What are we expecting from you?The Regional Senior Client Manager will oversee the client pillars for Van Cleef & Arpels Asia Pacific, shaping the Maison's regional client strategy and ensuring its consistent execution across all markets. With a focus to strengthen client loyalty, accelerate prospect conversion, and elevate high end client development, this role balances strategic leadership with operational oversight.They will ensure the consistency of the Maison vision while adapting to local specificities. Acting as the key link between HQ and markets, they will lead the Regional Client Community, animate best practice sharing, and foster synergies across APA. Reporting to the Regional Client & Online Retail Director, the Senior Regional Client Manager will manage three direct reports and provide leadership to the wider Client community in the region.The geographical scope of the role includes; Mainland China, Hong Kong, Macau, Taiwan, South Korea, Singapore, Australia, Malaysia, Thailand, Vietnam & New ZealandStrategic Direction
  • Define and implement the regional Client Development strategy, ensuring alignment with HQ while adapting to local market realities
  • Anticipate market needs and provide expertise, toolboxes, and training to strengthen local client strategies and execution
  • Lead, mentor, and develop the Regional Client team, while animating and inspiring the wider APA Client Community
Data & Insights
  • Translate client data and dashboards into business strategies that drive prospect conversion, High Jewelry development, and long-term loyalty
  • Provide strategic recommendations based on insights to regional management, market directors, and retail teams
  • Oversee the regional insights framework, ensuring database completeness, accuracy, and growth with measurable targets
  • Define regional standards for segmentation, targeting, and planning to ensure consistent methodology across markets
Client Growth Levers
  • In line with the regional clienteling vision, embed tools, KPIs, and best practices consistently across markets
  • Partner with Retail Excellence to elevate boutique clienteling capabilities through programs and coaching frameworks
  • Oversee the regional CRM and client communication strategy in collaboration with HQ and markets, ensuring campaigns are timely, targeted, and ROI-driven
  • Monitor and evaluate the effectiveness of campaigns and clienteling activities by market, segment, and region, driving continuous optimization
Experience & Innovation
  • Ensure the Maison's standards of hospitality, experience and singularity are delivered consistently across APA at every touch point
  • Monitor and benchmark client experience KPIs across markets, identifying gaps, sharing best practices, and ensuring continuous improvement
  • Collaborate with HQ to accelerate innovation and implement new formats, tools, and initiatives that elevate client experience
  • Partner with HQ to develop and roll out best practices, ensuring APA contributes to and benefits from global innovation pipelines
More than a roleā€¦. We recruit for a career!By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The recruitment processSend your application online.If your profile matches our search, you will be contacted by our HR team for an interview.Along the recruitment process you will meet with Regional Talent Acquisition Manager, Regional Client & Online Retail Director APAC, Regional Retail Director APAC and International Counterparts.

Van Cleef & Arpels