Ops, Head - Operations

The Executive Centre

Hong Kong
Permanent
Full-time

13 days ago

Job TitleHead - OperationsJob Scope / Position SummaryThis role will oversee all operational performance within the city. As the Head of Operations, you will plan and monitor the day to day running of the operations, working closely with the City Head and collaborating with other functional departments to build and maintain business continuity and achieve the desired business performance.You will have responsibility to drive the teams to achieve client satisfaction and engagement levels, to ensure we maintain and improve our physical products and locations, as well as responsibly drive operational revenue and expense management across your city.As a conduit between HQ and the local business, you will need to develop and nurture open communication channels and seek dialogue with HQ, to ensure both alignment to company practices and standards, as appropriate, and the opportunities for continuous improvement and learning. Be open to and drive change as needed.Main Responsibility

Strategically implement best practice for all daily operations including centre opening and closing, all Front Desk activities, and the facilitation of Member activity are delivered consistently
Manage the working environment to ensure teams can develop the positive working relationships with all Members, addressing feedback and implementing engagement strategies required
Ensure that the maintenance of all Centre’s facilities, decorations and furniture, cleaning, repairs and areas of improvements is efficiently acted on and responsibly managed
Work across the city to ensure every location’s contribution to the business performance metrics in your city
Manage your own and your teams’ contributions and deliverables, professionalism and proactivity, learnings and improvements. Manage all stakeholders to achieve desired performance

Qualification And Experience RequirementEducation

Bachelor’s degree is preferred
Good command of written and spoken English and local language

Experience

Minimum 7 years customer service and admin experience in hotel, retail or client centric environments is preferred
5 years in a team management role, displaying a hands-on approach and good business acumen
Strategic leadership
Customer oriented, with excellent interpersonal and management skills

Business Skills

Sales / Persuasion & Negotiation Skills
Analytical & Data Driven Approach
Customer Service Orientation
Risk Management
Governance & Compliance
Financial Acumen

Essential Skills

Stakeholder Management
Managing in a Matrix
Conflict Resolution & Negotiation
Strategic Thinking & Vision
Cultural Sensitivity
People Management & Delegation

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